Refunds & Returns

Fit

No runner wants a singlet or t-shirt that feels funky when they run. Fit and performance is everything on the starting line! While we are confident you will be happy with your DeMoor gear, if for whatever reason you are not, we want to make the return and exchange process as easy as possible for you. 100% satisfaction guarantee is our pledge to you, no questions asked. We will get you the gear you need to train and race at your best. 

Email us at info@demoorstore.com with your order number and the item that is faulty, missing, or in the wrong size and we will get this resolved as quickly as possible so that you can get back out to training and racing fast!

Is it an international return or exchange? Email us at info@demoorstore.com with your order number and the items you’d like to return or exchange and we will get you all sorted. Please note: we do not offer free international returns and exchanges so you will need to cover the cost of shipping back to us. 

Returns and exchanges

All products purchased on demoorstore.com can be returned for refund, exchange, or store credit within 30 days of receiving your order. Products must be returned in brand new condition with no signs of wear and with all tags and inserts attached in their original position to be eligible for a refund. We encourage you to reuse the original packaging for your return to reduce waste.

A flat rate of $10 will be deducted from your refund to cover the cost of the return shipping. The $10 charge is waived for exchanges and store credit. Our products are made in limited quantities. All returned items are inspected upon arrival for signs of wear. If a return does not meet our requirements, the refund or exchange is subject to refusal. 

Once the return is received and approved, the refund, exchange or store credit will be processed via the original payment method and an email confirmation will be sent to your inbox. Please allow 2 to 5 business days for the refund to be reflected on your bank statement. Ready to request a return? Submit a return request at demoorstore.com/contact. 

Returns timeline

After it hits our warehouse, it takes about 5-7 business days for our family-owned, locally inspired warehouse to process your return. After your return is inspected, processed, and re-bagged, it takes another day for the exchanged items to ship out. 

For an exchange, that means it will likely get to you about two weeks after it hits our warehouse. For our refund, it will also likely take two weeks for the money to hit your bank account. However, this process might be a little slower during busy times like the holidays or a sale.